Receiving and stock checks
We unload your pallets and cartons, count and check every delivery against your paperwork, and put stock away the same week. You get a receiving report with any shortages or damage.
EU order fulfilment from Waterford, Ireland
Your EU warehouse, in Ireland.
Send your stock to Waterford once. We store it, pick and pack every order, and deliver to your customers across the European Union, with local delivery times and no customs surprises at their door.
27EU countries reached from one Irish stock location
€0set-up fee: you only pay for what you use
Same daydispatch for orders received before our daily cut-off
Englishspeaking team in an EU country that uses the euro
Built for small brands outside the EU
Selling to Europe from the UK, the US, Canada, Australia or Asia usually means slow international parcels, unexpected import charges for your customers, and returns that cost more than the product. Holding stock inside the EU fixes all three.
- UK sellers who have lost easy access to EU customers since Brexit
- US and Canadian brands growing their European sales
- Makers and manufacturers in Asia and Australia selling direct to consumers
- Online shops, marketplace sellers and subscription boxes
What we do for you
Secure storage
Bins, shelves or full pallets, in a secure warehouse in Waterford. Pay only for the space you use each month, with no long contract.
Pick, pack and ship
Each order is picked, checked and packed carefully in branded or plain packaging, then dispatched with tracked delivery to your customer anywhere in the EU.
Returns handled locally
Your EU customers return to an Irish address. We check each return, restock what can be resold and tell you what came back and why.
Kitting and custom packing
Gift sets, bundles, inserts, labelling and relabelling, or your own branded boxes: tell us how you want it to look when it arrives.
Easy order handling
Send orders from your online shop or marketplace, or by spreadsheet. We'll agree the setup that suits your business and keep you updated with stock and dispatch reports.
How it works
- 1
Tell us about your products
Share what you sell, your order volumes and where your customers are. We'll send a clear quote, usually within one working day.
- 2
Ship your stock to Waterford
Your freight forwarder brings the goods into Ireland and clears customs. We can talk to them for you and receive the delivery when it arrives.
- 3
We pack and ship your orders
Orders reach us from your shop. We pick, pack and dispatch them, and your customers get tracked delivery within the EU.
- 4
Grow with clear reports
You see stock levels, dispatched orders and returns. Top up stock when you need to, and scale up or down at any time.
Why Waterford?
Ireland is an English-speaking member of the EU and the eurozone, so selling to EU customers from an Irish warehouse is simple: once your goods are inside the EU, orders travel to other member states without customs checks or import charges at the customer's door.
- Close to the Port of Waterford and Rosslare Europort, with Dublin and Cork reachable by motorway
- Lower costs than warehouses in Dublin or mainland Europe's big logistics hubs
- A small, personal team: you deal with the people packing your orders
- Irish and EU rules for consumers, privacy and returns, handled from inside the EU
Simple, transparent pricing
No set-up fee and no long contract. These are our standard rates; larger or more regular volumes get a tailored quote.
Receiving
| Pallet, palletised delivery | €20.00 per pallet |
|---|---|
| Loose cartons | €3.00 per carton |
| Unloading a loose container | €35.00 per hour |
Storage (per month)
| Small bin | €4.00 |
|---|---|
| Shelf space | €10.00 |
| Pallet space | €18.00 |
Pick and pack (per order)
| First item | €1.95 |
|---|---|
| Each additional item | €0.40 |
| Inserts, flyers or samples | €0.10 each |
Packaging
| Mailing bag | from €0.15 |
|---|---|
| Padded envelope | from €0.30 |
| Cardboard box | from €0.50 |
| Your own packaging | Free |
Returns and extras
| Return checked and restocked | €2.50 per item |
|---|---|
| Labelling or relabelling | €0.30 per label |
| Kitting, bundling and other work | €35.00 per hour |
Delivery
| Tracked delivery in Ireland and the EU | Quoted at our carrier rates |
|---|---|
| Express and oversized items | On request |
All prices in euro, excluding VAT. Delivery charges depend on size, weight and destination and are passed on at our carrier rates.
Questions we're often asked
Do I need an EU company to use Mister Pack?
No. Many of our customers are based outside the EU. You will usually need an EU EORI number to import goods, and you may need to register for VAT in Ireland. We recommend speaking with a customs broker or tax adviser, and we can point you to people who help businesses like yours.
Who brings my goods into Ireland?
Your freight forwarder or courier ships the goods to us and arranges customs clearance. Once cleared, we receive and check the delivery. If you don't have a forwarder yet, we're happy to suggest some.
How fast are orders dispatched?
Orders received before our daily cut-off are normally dispatched the same working day. Delivery times depend on the destination and service you choose.
Is there a minimum number of orders?
No fixed minimum. We work with small and growing businesses, and our pricing is designed so you only pay for what you use.
Can you use my branded packaging?
Yes. Send us your boxes, bags, tape or inserts and we'll use them at no extra charge, or we can source packaging for you.
What happens with returns?
Your customers send returns to our Irish address. We inspect each item, restock anything that can be resold and send you a report, so you can refund or exchange quickly.
Get a quote
Tell us a little about your business and we'll come back to you within one working day.
Waterford City, Ireland
